DELIVERY AND CUSTOMS CLEARANCE

How long does it take to prepare your order for shipment?
15 business days, during which we will perform a quality check of your products, prepare the packaging and add your logo.
How long does the shipment take to arrive?
Average 15 working days, depending on the destination. We deliver directly from Shanghai via a network of international couriers (DHL/FEDEX/UPS...).
How can l track my order?
Your order details can be seen in the Personal Account Center Once the shipment is confirmed, we will provide you with an exclusive tracking number for you to follow the delivery status.
What do l have to do about the customs clearance paperwork?
We prepare the paperwork prior to shipment for you! However, your local customs office may ask for additional details which will have to be provided by our clients directly.
Are there any additional duties and taxes?
Each country´s government normally requires for incoming shipments to pay taxes and customs duties. When you purchase your products from Go Glasses Factory, your products will be shipped from our warehouse in China and therefore, you may be asked to pay additional duties and taxes before delivery. Your order amount does not include these duties and taxes. The courier company (e.g. Fedex) will contact you if you need to pay taxes for your package and they will guide you to finish the following steps. The shipment courier (DHL/FEDEX/UPS) prepays the customs duty and then collects it from your account when the shipment is delivered. If the package is returned or destroyed due to our client´s refusal to pay customs duties, all the losses will be borne by the client.